FAQ

✦ SHIPPING

I, as the seller/store, cannot be responsible for packages misplaced or lost by courier services. Please do not place any orders if this is unacceptable to you. Delivery issues should be reported to your local courier service, as I am in no way associated with them and cannot control any aspect of the delivery process.

I will not offer refunds or redeliveries for lost or damaged goods since it is completely out of my control once I drop it off the post office. Thank you for understanding! 

Estimated delivery time:

• Australia: 1-5 business days after shipment
• International: about 2 - 4 weeks or 1 - 2 months after shipment depending on the country and their customs. 

✦ ORDERS WITH TRACKING

You will automatically receive a tracking number through e-mail once your order has been shipped. Please note that tracking numbers on international orders may be delayed or stop updating entirely once they cross the border.

✦ INTERNATIONAL CUSTOMS

Lying about value is a serious offense and puts store-owners at risks of fines, or worse. Customers are fully responsible for any taxes or customs fees associated with receiving their order. We will not be able to refund any shipping & handling fees if you deny the package due to customs fees.

✦ RETURNS, EXCHANGES, AND CANCELLATIONS/REFUNDS

I do not accept exchanges or order cancellations or refunds. Please make sure you make up your mind before placing any order. 

✦ RETURN TO SENDER ORDERS (only applicable to tracked orders)

If your order is returned to sender due to an error that is not ours (ex: shipping address is inaccurate, order was not picked up at post office, package was refused, etc.) you may elect to have your order reshipped if an alternative address is provided and re-shipment fee paid. Please note that the re-shipment fee will be the original cost of shipping.

All orders placed automatically agree to terms listed above.